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English 4 professional telephoning
This course is targeted 4
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personal assistants
all employees that have to do business in English
personnel in the HR area
all members of international project teams
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The level of the course is planned 4
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intermediate to advanced
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The objectives of English 4 professional telephoning are
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contacting business partners and clients
explaining the purpose of the call
taking messages and passing on information
developing longer discussions and participating in telephone conferences
repeating information, checking facts and clarifying possible misunderstandings
developing listening skills in order to better understand native speakers
controlling the length of a call, summarising and concluding
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The training format is planned 4
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20 lessons ( 2 x 45 minutes weekly)
2-day workshop (10 x 45 minutes daily)
weekend workshop (10 x 45 minutes daily)
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