English 4 professional telephoning

This course is targeted 4		personal assistants all employees that have to do business in English personnel in the HR area all members of international project teams
The level of the course is planned 4		intermediate to advanced
The objectives of English 4 professional telephoning are		contacting business partners and clients explaining the purpose of the call taking messages and passing on information developing longer discussions and participating in telephone conferences repeating information, checking facts and clarifying possible misunderstandings developing listening skills in order to better understand native speakers controlling the length of a call, summarising and concluding
The training format is planned 4		20 lessons ( 2 x 45 minutes weekly) 2-day workshop (10 x 45 minutes daily) weekend workshop (10 x 45 minutes daily)